The collection of data on the GENAT website mainly includes the customer’s full name, phone number, address, and email. These are the information that byshop.vn requires members to provide in order for GENAT to contact, consult, support, confirm, and deliver goods to customers.

1. Purpose and scope of data collection The main purpose of collecting data on the GENAT website includes the customer’s full name, phone number, address, and email. These are the information that byshop.vn requires members to provide in order for GENAT to contact, consult, support, confirm, and deliver goods to customers. During the transaction process at GENAT, we only keep detailed information about the paid orders of members, and the information about the member’s bank account will not be retained. Members are responsible for the security and preservation of all activities using the service through their personal information. In addition, members are responsible for promptly notifying the GENAT website of any unauthorized, abusive, security-violating, or information-retaining actions by third parties to take appropriate measures.
2. Scope of information usage The company uses the information provided by members to:

• Provide services to members.
• Send notifications about information exchange activities between members and the website.
• Prevent activities that destroy members’ user accounts or activities that impersonate members.
• Communicate and resolve with members in special cases.
• Not use members’ personal information for purposes other than confirming and contacting related to transactions at GENAT.
• In case of legal requirements: The company is responsible for cooperating in providing members’ personal information when requested by legal authorities, including: public prosecutors, courts, law enforcement agencies investigating customer’s law violations. Furthermore, no one has the right to infringe upon the personal information of members.

3. Retention period of information Personal data of members will be stored until there is a request for cancellation. Otherwise, in all cases, members’ personal information will be kept confidential.
4. Address of the unit collecting and managing personal information GENAT NATURAL ESSENCE CO., LTD. Address: 77 Tran Quang Co, Phu Thanh, Tan Phu, Ho Chi Minh City Phone: 0907973535 Email: info@genat.vn
5. Means and tools for users to access and edit their personal data. Members have the right to check, update, adjust, or cancel their personal information by requesting GENAT to perform these actions. Members have the right to submit complaints to the website’s Administration Board. Upon receiving such feedback, GENAT will confirm the information. If the information is verified as accurate, GENAT will take timely actions to resolve the matter.
6. Commitment to the security of customer’s personal information

• Members’ personal information on GENAT is committed to absolute confidentiality according to GENAT’s privacy policy. The collection and use of each member’s information will only be carried out with the consent of that customer, except for other provisions specified by law.
• No use, transfer, provision, or disclosure to any third party of members’ personal information without the member’s permission.
• In the event that the server storing the information is hacked, leading to the loss of members’ personal data, GENAT will be responsible for notifying the incident to the relevant investigative agencies for prompt processing and informing the members involved.
• Absolute security of all online transaction information of members, including digitally signed accounting invoices on GENAT.
• The GENAT management board requires individuals, when registering/purchasing, to provide relevant personal information such as full name, contact address, phone number, email…, and be responsible for the legality of the provided information. The GENAT management board does not assume responsibility nor resolve any complaints related to the rights of that member if it is found that all personal information provided by that member during initial registration is incorrect.